Refund policy
Return & Refund Policy
Most of our decals are made to order just for you. If something went wrong on our end, we’ll make it right.
Custom and personalized decals
Because these are made to your exact order, we can’t accept returns for a change of mind. Here’s what we cover:
Free remake, free shipping
- Made wrong: your decal doesn’t match your order (text, font, color, or a size difference beyond a reasonable margin).
- Damaged in shipping: it arrived damaged badly enough that it can’t be used.
- Lost in the mail: tracking hasn’t updated for 10 days.
- Marked delivered but not received: please check with your local post office first, since they can often find it. If it still doesn’t turn up, we’ll remake it.
- Won’t stick: if your decal won’t stick after being applied as directed, we’ll remake it. Before we ship the replacement, we’ll ask for a photo showing the original decal destroyed.
We’ll remake your order first. If we can’t remake it, we’ll refund it.
Case by case
- Torn or damaged while applying: this isn’t a defect, but reach out anyway. We try to be generous and can often help with a discount on a new one.
Not covered
- Typos and order choices: we make your decal exactly as entered, so please double-check your spelling before ordering. If you need a corrected one, we’ll gladly give you 10% off the new order (regular shipping applies).
- Color looks different than on screen: screens show colors differently. If we sent the color you picked, it isn’t covered.
Ready-made items (not personalized)
You have 60 days after receiving a ready-made item to request a return. It must be unused, in the same condition you received it, and in its original packaging, with proof of purchase. Contact us first. If your return is accepted, we’ll send you a return shipping label and instructions. Items sent back without a return request first can’t be accepted.
If a ready-made item arrives damaged, defective or wrong, the “Free remake, free shipping” terms above apply: we’ll replace it, or refund it if we can’t.
To exchange a ready-made item, return it, then place a new order for the one you want.
How to report a problem
Please check your order when it arrives. Contact us within 7 days of delivery through our Help page, with your order number and a photo of the problem. For a lost package, reach out once tracking has gone 10 days without an update.
Refunds
We’ll let you know when we’ve received and inspected a return, or reviewed your claim, and whether the refund is approved. Approved refunds go back to your original payment method. Your bank or card company may take a few days to post it.
Questions?
Use our Help page at risingsundecals.com/pages/help or email support@risingsundecals.com